SHIPPING POLICY FOR THE BIG LITTLE TOYS
We know you want your new products ASAP. We make a fervent effort to ship all our orders within 24 - 48 working hours from receiving the order. All orders are processed 6 days a week, Monday to Saturday. The orders placed on Saturday after 12 Noon, are shipped on Monday, Sunday being a holiday.
Standard shipping time is Four to Seven days for the package to be delivered once it has been despatched. We strive to provide your products at the earliest at possible.
In case you've ordered more than 1 item OR if the item ordered is marked under pre-order or in production, it may take longer to process your order. During busy periods such as holidays or unforeseen circumstances, there may be a delay in processing your order. For items not in stock, it could take 2-6 weeks for the item to be dispatched. In all of these cases, we will keep you informed via email or call.
If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form.
We will attempt delivery 2 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call Customer Service of Service provider at their local number and quote your tracking number to trace your package.